Empowering tomorrow’s recruiters, todayShane Noe joined Box’s recruiting team with one thing in mind: he wanted to use his analytical background to build tomorrow’s recruiters, today. However, there was little time to improve skills and gain additional exposure because the Recruiting Coordinators were spending around 90% of their time scheduling.
He surveyed the team to see what he could do to make their roles more meaningful. The number one thing they asked for? Find technology to expedite scheduling!
The leadership at Box wants the recruiting team focused on high-value activities like spending time with candidates, hiring managers, and providing great experiences to all of the stakeholders
90% of Their Time Spent Scheduling
Manually scheduling pre-screens, technical phone interviews, onsite interviews, and debrief meetings was time intensive, error-prone, and tedious. This led to the recruiting coordination team to feel overwhelmed and feel like they were falling behind.
No Interview Process Visibility
Interviewing is the most time-consuming part of the hiring process. Shane’s strong financial and strategic background influenced his desire to bring data into recruiting, which, before GoodTime, Box had little of.
Box has a plethora of opportunities to work on new projects and encourages their employees to do so. Unfortunately, the recruiting coordination team rarely had the bandwidth to participate. Making sure interviews were getting scheduled jam packed their week.
Difficulties Scaling Interview Training
Box’s interview certification process involves three interview shadows and three reverse shadows. It’s difficult to pack this into an already full schedule, and the Box recruiting team had no way to know for sure when someone had completed all the steps to be certified.
Machine Learning & Hard/Soft ConflictsBox directly supported the creation of GoodTime’s hard and soft conflict AI. When requesting availability, GoodTime automatically examines all interviewers’ calendars to determine if the meeting is a soft conflict (breakfast hold, 1-on-1s, etc.) that you can schedule an interview over, or a hard conflict (customer meeting, all hands meeting, etc.) that can’t be.
GoodTime’s machine learning is continuously updating this algorithm to better predict the likelihood that a meeting will take place based on previous occurrences.
Data & AnalyticsShane’s top priority is efficiency through data. With GoodTime, the recruiting operations team now has access to data such as: the number of interview cancellations, the amount of reschedules, interviewer load, and more. This information is all broken down by the role and the recruiter. Using this data, Shane can understand which roles are more costly to fill and can craft strategies to reduce both the time and cost per hire.
Increased Interviewer Pools
The Box recruiting team relies on GoodTime’s interview training to ensure potential interviewers are completing training and getting properly certified. This has especially helped with their engineering interview pool to help balance the interview load.
Taking Back Their TimeAfter implementing GoodTime, coordinators now spend 40% less of their days working on scheduling. This has freed up the recruiting team to work on meaningful projects like their certification process, globally automating offer letters, Hiring at Box workshops, and more - all with the time they got back through using GoodTime!
Accelerated Career DevelopmentThe new projects that the recruiting coordinators got to work on because of the time they’ve gained back from GoodTime has armed them with the skills to be future of Box’s recruiting. Since GoodTime’s implementation, four RCs have been promoted with the newly acquired skills they’ve gained on the meaningful projects they have gotten to work on!
Streamlined Scheduling & Training Processes
The recruiting team can set up and phone screens and even complex on-site interviews in just a few clicks. When timing the team at Box, for even the most complex interviews it took the team just over 5 minutes to confirm an interview with a candidate - a 78% reduction from the 31 minutes it used to take without GoodTime. Inside the same platform, the team is using Interview Training to help make their new hires properly trained and certified so they have more interviewers available to assist while they are scaling.