The Guide to Talent Operations

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A Playbook to Supercharge Recruiting Teams

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What you'll learn from this guide:

Recruiting Efficiently


Recruiting teams are slowly transitioning to operating like standalone businesses. To leverage efficiency, recruiting Leaders from top companies such as Airbnb, Mulesoft and Box have collectively shared with us about how to seek efficient recruiting practices. We decided to compile their insights, backed with heavy research, to shed some light on the best practices.

Interviewer Training and Metrics


Based on GoodTime data, 20% of the interviewers conduct 80% of total interviews. This causes problems such as diversity, interviewer burnout, and a high reschedule rate. In this guide, we share how to efficiently turn every employee into a rockstar interviewer, and leverage metrics to measure and track success.

With this guide, you'll learn:

  • Interview Scheduling
  • Interview Panel Optimization
  • Interviewer Training
  • Interview Metrics

Bonus Tips from Lin Lin, Talent Operations Manager at MuleSoft

Manage recruiting teams using business principles

Successful businesses stay on top of their efficiency by constantly streamlining processes, marketing and spending their time and efforts wisely to hit their targets. We can apply these principles to recruiting too!

Hold the team accountable

Metrics are the most effective tool in your arsenal to drive accountability within your team and the larger business. Find out more about the metrics utilized by MuleSoft in this guide!

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